OUR PEOPLE ARE OUR GREATEST ASSET
Plan B recognise that our people are our greatest asset and our success relies on their energy, enthusiasm and commitment. We therefore work hard to find the right people to fit into the organisation – people with a passion for providing innovative and practical advice and support to our clients.
Once we have found the right people we work hard to keep them happy and motivated throughout their career with Plan B and provide them with the tools, equipment, training and working environment needed to achieve the outstanding results our clients expect. This approach has yielded exceptionally positive results and we are extremely proud of their performance and achievements to date.
EXPERIENCED
The people at Plan B have significant experience developed through several years of working for Local Authorities and major Private Sector service providers and are able to offer a wide range of expertise in both management solutions and management support.
They have worked for large Private Sector Organisation and Public Sector bodies in the Waste Management, Street Cleansing and Grounds Maintenance industries and all have real hands-on experience of successful project delivery. This gives our people a genuine understanding of how the Environmental Sector works and enables them to provide straightforward advice and support where and when it is needed.
OUR COMMITMENT
In addition to the skills and experience available through this team, a major selling point for Plan B is the commitment they give to every project undertaken by the company and the dedication to achieving the best possible results.
THINKING RESPONSIBLY, ACTING SUSTAINABLY
MAZ AKHTAR (MANAGING DIRECTOR)
MEET MAZ
Maz is a hands-on practitioner and has operated in the waste and environmental sector for over 20 years. Maz is multi skilled having held various posts in operations as well as leading the bid team for a large multi-national Environmental services business.
Maz has won Municipal contracts with single, twin and multi stream recycling services and is well versed in balancing operational realities against overall service costs including cost or revenues of recycling materials. Currently Maz provides Operational support to Kier Group In the role of General Manager responsible for 16 operating sites across the UK and a turnover of £60m per annum. The services Maz manages on behalf of Kier include commingled, twin stream and kerbside sort services.
CRAIG CUTAJAR (MATERIALS SALES DIRECTOR)
MEET CRAIG
Craig is responsible for a portfolio of over 500,000 tonnes at its peak and valued at over £30m, in his time as Head of Materials at Kier. He also has strong business skills gained through various Operations and Business Management roles largely within municipal collection contracts, where he made a significant impact to operational performance and profitability, whilst creating a strong performance and people focused culture.
Craig’s success at Kier in materials marketing and sales was achieved though developing strong and diverse markets by creating and nurturing new relationships. He introduced more sophisticated trading strategies that delivered a significant contribution to profitability by continuously outperforming market valuations by on average £20 per tonne. The impact he made in trading internal material provided a platform to develop his own business model and take a service offering to his own local authority clients. His analytical and thorough approach, his ability to create and nurture effective relationships, supported by the operational and market knowledge he has accumulated over the years, leaves his Clients feeling confident and assured in the service he and his team delivers, which is backed up by results.
Craig is a chartered Human Resources professional. After 6 years in various HR positions, he was seconded into an operational role within the environmental services industry as part of his professional development, where he has remained since.
STEVE BATCHELOR (DIRECTOR OF CONSULTANCY SERVICES)
MEET STEVE
For the last 10 years he has worked extensively in a bidding environment where he is able to draw upon his knowledge and experience to design bespoke, value for money and deliverable solutions, for waste collection, HWRCs and street scene services. (e.g. East Kent Waste Partnership – waste collection, Croydon – waste collection and cleansing, and Essex – HWRCs).
GLYNN DAVIES (DIRECTOR)
MEET GLYNN
Glynn is an accomplished, professional manager with extensive experience across a wide and varied range of management functions, in both the public and private sectors. Glynn is passionate about high-quality service delivery and is known for the depth and breadth of his knowledge in the supply of public services. Glynn uses his skills and expertise in strategy development and implementation, change management, operational service delivery, procurement, business development and contract management to bring tangible benefits to clients often in highly complicated social, economic and political environments.
Glynn is recognised for his ability to develop, manage and deliver complex and politically sensitive projects.
Glynn has an extensive understanding of the drivers and challenges of environmental services having worked directly both in the public and private sector for thirty years and has managed projects across the full remit of environmental services. Critically Glynn has developed extensive experience in staff management often in highly charged, unionised environments.
Recently Glynn has project managed the review and subsequent implementation of the change management plans for the waste collection services at Pembrokeshire County Council, the full range of DSO operational services at Brentwood and provided support on the transformation plans for Castle Point Borough Council. He has also managed the grounds maintenance interim management and transformation project for the London Borough of Redbridge. These service change management projects have resulted in enhanced service provision as well as substantial sustainable budget savings.
Glynn has also provided waste management and street cleansing tendering and contract mobilisation support to several major Contractors including service design, developing competitive but deliverable operational solutions, modelling, and offering technical guidance throughout the mobilisation period. Some of the successful contracts won with clients include Manchester City Council Waste & Recycling Joint Venture Contract; Solihull MBC Street Scene, Recycling and Refuse Collection Services Contract; Milton Keynes Waste Collections & Cleansing Services Contract; and Bexley Council’s Street Services Contract; Hammersmith and Fulham’s Waste Collection and Street Cleansing Contract.
During his career Glynn has been responsible for the successful tendering and mobilisation of many contracts for local authorities, including major London and Metropolitan Boroughs such as the City of London, Croydon, Wandsworth, Lewisham, Redbridge and Wolverhampton as well as borough and district councils such as Maldon, East Herts, St Albans, Waverley and South Ribble.
Employment
- Plan B Management Solutions Ltd
- Enterprise PLC
- MRS Environmental Services Ltd
- Portsmouth City Council
- Eastleigh Borough Council
- Wimpey Waste Management
- Rolls Royce
Education
- HND – Qualified Mechanical Engineer
- Member of Chartered Institute of Waste Management MCIWM
Specialisations
- Waste Management
- Street Cleansing
- Grounds Maintenance
- Service design
- Service development
- Service mobilisation
- Developing operational solutions
- Modelling
- Technical guidance
- Business Development
- Interim Management
- Efficiency savings
- Mobilisation
- Performance management and reporting
- Risk management
- Transformation
KELLY MILLER (PRINCIPAL ADVISOR)
MEET KELLY
Kelly is a highly skilled Municipal Waste Manager with proven experience in the development of sustainable wastes management strategies and competitive public and private sector procurement at a senior level. Kelly utilises her experience and skills to develop environmental services solutions in line with industry best practice and maintains an industry position as a reliable, economically efficient, environmentally and socially responsible professional in a constantly shifting political environment.
Kelly has also provided waste management and street cleansing tendering and contract mobilisation support to several Contractors. This includes service design, developing competitive but deliverable operational solutions, modelling, and offering technical guidance throughout the mobilisation period. Areas of expertise also include equipment & resource Specification, TUPE management and commercial and contractual evaluation.
Kelly has extensive experience of stakeholder engagement, high level Client & Corporate Liaison including intra-industry relationships and managing complicated transition and change management programmes.
Prior to joining Plan B, Kelly was a Business Development Director for Enterprise and was responsible for the tendering and mobilisation of many waste management contracts, and contract development initiatives for local authorities including a number of London Boroughs such as the City of London and London Borough of Redbridge.
Other major London projects include City of Westminster and the London Borough of Haringey as well a large number of District Council projects. Kelly’s particular skills include the development of bespoke solutions for local conditions, marrying the corporate objectives of the Authority with the operational and budgetary needs of Council services. Kelly focuses on meeting the needs of the community whilst delivering tangible continuous improvement and value for money services through realistic, sustainable services.
Notable projects include the procurement of new waste and cleansing services contracts for Canterbury City Council, procurement and mobilisation support for the London Borough of Redbridge and Milton Keynes Council and supporting fleet manufacturers to improve and enhance their service offering to the waste management market in line with changing legislative and political requirements.
Employment
- Plan B Management Solutions Ltd
- Enterprise Managed Services Ltd
- MRS Environmental Services Ltd
- Veolia ES (Onyx UK)
Education
- MSc Development & Planning: Environment and Sustainable Development
- BSc (Hons) Geography
- Member of Chartered Institute of Waste Management
Specialisations
- Procurement
- Sustainable Waste Management
- Street Cleansing
- Service design & development
- Service mobilisation
- Operational Modelling
- Technical guidance
- Business Development
- Managing, delivering and advising on waste collection contracts
- Third sector engagement
GREG MITCHELL (PRINCIPAL ADVISOR)
MEET GREG
Greg has over 20 years’ experience within the Environmental Services industry, within the Grounds Maintenance, Estates & Street Cleansing and Waste Management Sectors. The experience ranges from working within the private sector of large multi-national contractors to more recently acting as a specialist consultant to many Local Authorities and Housing Associations, assisting them to manage their services more efficiently and cost effectively.
His industry specific background and knowledge has helped many public sector clients introduce service improvements at affordable cost. Specialising in ensuring that relevant service data is robust and accurate, together with drafting detailed specifications based on industry best practice and local conditions, many clients have benefitted from his expert knowledge and commitment to ensuring all clients are receiving the best service possible within their affordability envelope, whilst maximising customer involvement and satisfaction.
Successful contracts won with clients include Solihull MBC Street Scene, Recycling and Refuse Collection Services Contract; Hammersmith & Fulham Waste Management and Street Cleansing Contract; Bexley Council’s Street Services Contract; Birmingham City Council Grounds Maintenance Services Contract and London Borough of Newham Grounds Maintenance Contract.
Other recent notable projects include:
- Shepway DC – Grounds Maintenance Service Review, followed by Interim Operational Management of DSO
- Ashford BC – Grounds Maintenance Service Review and Options Appraisal
- Vale of Aylesbury Housing Trust – Grounds Maintenance Service Review and Procurement
- Wolverhampton Homes – Grounds Maintenance Service procurement support
- Sport Aberdeen – Grounds Maintenance Service procurement support
- First Choice Homes Oldham – Grounds Maintenance and Estate Cleansing Service Review, implementation of in-house service provision and mapping of grounds maintenance service elements.
Employment
- Plan B Management Solutions
- DGEMS
- Enterprise PLC
- Glendale Managed Services
- British Aerospace
Education
- BSc Physiology & Biochemistry (Hons)
Specialisation
- Service Reviews
- Service Development
- Grounds Maintenance
- Waste & Recycling
- Street Cleansing
- Estimating
- Resource Modelling
- Procurement
- Tendering
- Performance Monitoring
- Spread sheet Solutions
- Efficiency savings
- Innovation
DOUG EADIE (ACCOUNTANT)
MEET DOUG
As Accountant for Plan B, Doug provides a broad range of services to the Directors and consultants of the company. One key role is to provide the Directors with advice on the strategic direction of the company in the medium to long term. On a day to day basis, however, the main task is to ensure that everyone working for and with Plan B has access to all the information that they need to do their jobs, whilst also ensuring that all staff and suppliers are paid on a timely basis.
Doug qualified as a Chartered Accountant in 1993 and as a Chartered Tax Advisor in 1994. Since then, he has had 10 years’ experience as a Finance Director, including 7 years on the main board of listed PLCs. A large proportion of this time was spent working for companies providing outsourcing services to the public sector, including Grounds Management, Leisure Centre Management and Arboriculture Services.
Employment
- Eadie Young Ltd
- Fountains Plc
- Parkwood Holdings Plc (owner of Glendale Managed Services)
- St. David’s Hotels Ltd
- Greenalls Inns
- Arthur Andersen
Education and Qualifications
- FCA
- CTA
- BA Hons (Oxon) – Philosophy, Politics and Economics
Specialisation
- Taxation
- Financial Accounts
- Budgeting and management information
- Strategic advice
DAN WALTZER (SOLUTIONS SPECIALIST FLEET & PLANT)
MEET DAN
For the last 12 years Dan has worked in regional fleet management responsible for 400+ vehicles on £60m of municipal services contracts. He has extensive technical relationships with manufacturers, sub-contractors and technical support services. With an increasing urgency in the need to provide sustainable vehicle and fleet solutions, Dan is able to draw upon his knowledge, experience and network to ensure the cost-effective and efficient provision and management of large fleets of specialist vehicles; robust vehicle specification, fleet procurement and budgeting and contract mobilisation/demobilisation.
Tim Myers (Solutions Specialist – Commercial)
MEET TIM
Tim is an experienced and resourceful Commercial Manager with considerable management experience, providing quality service to both external and internal customers working for Specialist Contractors and Facilities Management Companies. Skilled in the areas of contract negotiation, variation agreements, dispute resolution and leading a team of surveyors and other personnel.
JEMMA THRIPP (SHEQ MANAGER)
MEET JEMMA
Supporting a large number of sites. Jemma specialises in data analysis and sustainable environmental management and includes the management of health and safety and licensing and permitting as part of her core skills. Jemma has been responsible for the implementation and maintenance of our own ISO14001, 45001 and 90001 management systems and accreditation.
Natasha Jeffrey (Business Support)
MEET NATASHA
Natasha has a degree in Environmental Science and two years’ experience in the waste industry working as an Operations Analyst, which included several round optimisation and re-routing projects.
Through her work as a Data Analyst in other sectors, Natasha is confident working with large data sets and she is well practiced in presenting data in a clear, easy to understand fashion, as well as creating and distributing KPI dashboards to measure performance, identify trends and help highlight areas for improvement to drive meaningful change. She enjoys research projects and problem solving to help support to a wider team, bringing her cheerful, friendly manner and ‘can-do’ attitude to any project she is involved in.
LEWIS WYKES (MATERIAL SALES)
MEET LEWIS
He has an excellent knowledge of different polymer types, identification, uses and re-processing requirements. His market knowledge is exceptional and combined with a proactive, customer focussed approach to commodities trading, he provides creative materials management solutions that deliver sustainable returns.
SHAUN ELDRIDGE (MATERIAL SALES SUPPORT)
MEET SHAUN
Shaun is an experienced environmental services manager with over 10 years in operations, waste transfer and material sales and a further 20 years in business management within the manufacturing industry. Shaun has undertaken a variety of roles during this time including general management, operational, finance, business development and contract support.
Louis Cutajar (Office Manager)
MEET LOUIS
Louis joins the team having held supervisory positions in leisure before spending two years working in the insurance sector. Although new to the industry, Louis brings experience in process management and has a desire for continuous improvement. Louis is responsible for the office team providing a key support service to our materials marketing & sales customers.
Helen Collier (Senior Business Support)
MEET HELEN
Helen has held various roles in the recruitment and oil & gas industries, working in busy office environments. She has also successfully managed her own tearooms business for 6 years. Helen provides critical support to our material sales and marketing contracts, where her customer service skills come to the fore.
Liam Probert (Administrator)
MEET LIAM
Liam brings to the team many years of customer service experience, working in various roles within the leisure and retail industries. As well as being new to the industry, he is currently undertaking a business administration apprenticeship. He has a passion for IT, which also makes him our own internal first-line support specialist! As well as being a key member of the material sales & marketing team, Liam supports other projects within Consultancy Services.
Shannon McKenna (Administrator)
MEET SHANNON
Shannon’s previous employment as an Operations Manager within the hospitality and catering sector enabled her to develop her exemplary customer service skills, whilst establishing excellent working relationships with sites and buyers.
Since joining Plan B, Shannon has taken responsibility for our food bank donations which she really enjoys, and is looking forward to playing her part in Plan B’s future growth and success.
BRIAN CARROLL (PRINCIPAL ADVISOR)
MEET BRIAN
Brian provides financial management and system support services to both Public and Private sector clientele. Brian has operated in the waste and environmental sector for over 15 years and has managed the financial planning and the restructuring of businesses and individual service contracts. During this period Brian has been an integral part of the successful tendering, mobilisation and financial management of many local authority contracts in London and the South East, including, Redbridge, City of London, Wandsworth, Haringey, Islington, St Albans and Dartford. His specialties are financial and service modelling and database design.
In addition, Brian was responsible for budget drafting and budgetary control for a large number of service contracts. This involved producing a wide range of analyses to help management understand and control their costs and revenues.
Since joining Plan B, Brian has been leading the Company’s projects to reengineer financial and administrative processes. This has involved improving and cataloguing processes for financial and management control within the operational services department of Brentwood Borough Council as part of a full service review. Brian has been able to bring knowledge of various computer systems to bear in designing and implementing bespoke solutions to improve performance within the department. Brian also offers technical support to other company projects.
Brian has extensive business development experience of local authority environmental services contracts from both within the private sector and latterly as part of local authority internal operations, notably in the areas of waste and recycling collection, street cleansing and ancillary services. A significant part of this activity is considering the most financially efficient way to deliver these services.
Notable projects include implementing efficiencies identified by the operational review team at Brentwood Borough Council, particularly within the administration of various operational areas of the council. This involved process mapping, budget setting and budget monitoring.
Also within Brentwood Borough Council, Brian was involved with the clarification and simplification of budget information and helped officers understand the true cost of their services. This led to better information in the department and therefore helped identify areas of potential improvements and/or cost saving.
Other projects include operational planning, reviews and procurement support for the London Borough of Redbridge, Milton Keynes Council, Tendring District Council and Pembrokeshire County Council as well as operational modelling and tender support for a number of private sector contractors and vehicle manufacturers.
Employment
- Plan B Management Solutions
- Enterprise Managed Services
- MRS Environmental Services
Education
- MSc Operational Research
- BSc Physics & Mathematics
- Fellow of Association of Chartered Certified Accountants
Specialisations
- Waste Management
- Street Cleansing
- Process mapping
- Process re-engineering
- Service design
- Service development
- Service mobilisation
- Developing operational solutions
- Financial and Operational Modelling
- Technical guidance
- Business Development
MIDGE DOYLE (PRINCIPAL ADVISOR)
MEET MIDGE
Midge is a high achiever with a proven track record in delivering success, a practical thinker with extensive operational experience across a wide range of businesses, a natural leader and coach who is able to inspire others to achieve at the highest standards.
At Plan B Midge is available to provide tailored management solutions, coaching, mentoring & training. He also has a proven ability to improve the performance of Local Authority Service and is available to provide service improvement, change management and best value review services across a variety of fields.
Recent Projects include:
- Interim grounds maintenance manager for the merged grounds maintenance services at the London Borough of Redbridge
- Implementing a full transformation programme across the full range of environmental services for Brentwood Borough Council
- Implementing cultural change to improve the effectiveness and efficiency of Edinburgh Council’s Building Repairs & Waste Management Service, with a combined budget of £100m and over 800 staff, ensuring a rate of return of £11m on what were two loss making services, while winning 4 national awards in the process.
- Responsibility for Edinburgh Council’s fleet management services to in-house contracting organizations. Managed diverse fleet c300 units ranging from refuse collection vehicles to small panel vans. Completed strategic review of procurement and maintenance arrangements resulting in 15% annual saving on external costs.
- Implementing a range of fleet-related service improvement initiatives including safer driving training (all services), crew-cab technology (street cleansing) and imprest van stocks (building repairs).
Prior to joining Plan B Midge worked as a Development Manager for Pinnacle Maintenance Services, undertaking the above projects. Before that Midge was an Independent Consultant working on a variety of different projects for local authorities and Blue Chip companies throughout the UK.
Midge started his career as Project Manager for Lewisham Council where he undertook a number of best value service efficiency reviews across a diverse range of operational business units, including refuse & cleaning, grounds maintenance, facilities management, building repairs and leisure. He was appointed interim fleet manager for building repairs service overseeing £2.5m annual budget and direct management of van stock c200 units and was Project Manager on two major capital projects valued at £7 million and £22 million respectively.
Employment
- Plan B Management Solutions Ltd
- Transition Management Services
- Unique GB Limited
- Doyles Property Limited
- Pinnacle Maintenance Services
- London Borough of Lewisham
Education
- Executive Diploma in Management Studies
- Institute of Sport and Recreation Management Certificate
- Institute of Sport and Recreation Management Diploma
- Institute of Sport and Amenities Management Certificate
- Neuro–Linguistic Practitioner
Specialisations
- Coaching, mentoring & training
- Change management
- Service Improvement
- Best value & service efficiency reviews